Comcast, continued

I’ve been so pissed about the Comcast thing that I can’t really post about it. On Saturday, the installer finally came to the house. He admitted that he removed the multiswitch from my line, disconnecting my service (which is provided by his competitor). But, he claims that he left the hardware in question in my basement. Unfortunately, sometime between Wednesday afternoon and Thursday night when I realized my TV wasn’t working, it apparently grew legs and walked away.

Anyway, I called the main Comcast number back and was told that nothing was likely to happen until Monday. I was told that the installer’s supervisor would call me on Monday. Naturally he didn’t. He did finally call me today, but I missed the call and didn’t have time to call him back. Duty calls and all that. I’m going to call him first thing in the morning, when I’m good and fired up.

I’ve given up hope of actually getting my gear back, I just want money to replace the hardware I’ve lost. I’d rather not have to take it to small claims court, but I’ve put the wheels in motion, should that become necessary.

Fucked by Comcast, Part 2

Here’s the update. After speaking to my new neighbors, who were very cool about the entire thing, I found out that Comcast did indeed make an appearance yesterday. So, my gracious neighbor promises to complain, and at around noon they called.

The woman who called (Trish) was very nice, and totally apologetic. After our first talk, I hung up the phone feeling pretty good about the whole thing, feeling like it would actually be resolved today. She even gave me her direct line, so I wouldn’t have to wait through the Comcast voice jail. She promised someone from the local office would be back in touch with me shortly, and we’d set up a time to get my hardware back. Trish gets an A+

By 4PM, no one had called, so I called Trish back. She said she’d take care of it, and to call back if I hadn’t heard anything by 5. Still pretty good. I’ll give this conversation a B-

At around 5, the local dispatcher calls me and says, “Our technician’s at your house to fix your cable, are you there?” Of course I’m not there. Unsurprisingly, I’m at work. I tell the dispatch person that I wasn’t told that someone would be coming, and I’m still at work. I suggested that the guy could either leave my hardware with my neighbors or slide it under the front door, and I even offered to meet the guy someplace to pick up my gear. They said he’d be in touch with me, but naturally he wasn’t. D+

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Comcast fucked me again

I didn’t think it was possible, as I haven’t been a Comcast customer in more than five years, but they’ve done it again.

As I sat down to watch a little TV this evening, my DirecTiVo told me that it’s lost the satellite signal. It was a little windy last night, so I figured maybe the dish got blown a little off axis and I’d have to make an adjustment. I’m really glad I checked the basement wiring area before I dangled my ass over the 30 foot drop you have to go over in order to reach our roof.

Apparently, during the day today my new neighbors had Comcast come hook up their cable service. Interestingly, despite the fact that the wires going to each unit are clearly labeled with the apartment number, the Comcast guy took it on himself to disconnect the lines from my dish to my home and remove my $300 multiswitch.

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