Fucked by Comcast, Part 2

Here’s the update. After speaking to my new neighbors, who were very cool about the entire thing, I found out that Comcast did indeed make an appearance yesterday. So, my gracious neighbor promises to complain, and at around noon they called.

The woman who called (Trish) was very nice, and totally apologetic. After our first talk, I hung up the phone feeling pretty good about the whole thing, feeling like it would actually be resolved today. She even gave me her direct line, so I wouldn’t have to wait through the Comcast voice jail. She promised someone from the local office would be back in touch with me shortly, and we’d set up a time to get my hardware back. Trish gets an A+

By 4PM, no one had called, so I called Trish back. She said she’d take care of it, and to call back if I hadn’t heard anything by 5. Still pretty good. I’ll give this conversation a B-

At around 5, the local dispatcher calls me and says, “Our technician’s at your house to fix your cable, are you there?” Of course I’m not there. Unsurprisingly, I’m at work. I tell the dispatch person that I wasn’t told that someone would be coming, and I’m still at work. I suggested that the guy could either leave my hardware with my neighbors or slide it under the front door, and I even offered to meet the guy someplace to pick up my gear. They said he’d be in touch with me, but naturally he wasn’t. D+

When I get home from work, I give the Comcast line another call, knowing that Trish is now off the clock for the next three days, but wanting to know when Comcast is going to cough up my hardware. Up until this point, I’ve been pretty well behaved. I didn’t drop the f-bomb or even raise my voice to any of the people. I’ve handled the entire thing with good humor and even an occasional chuckle. I’m done with that now.

On my final call of the evening, the operator first gave me shit about not being a customer, then made me repeat the entire story (twice), and finally put me on hold for about 30 minutes, before telling me that she couldn’t tell me when he was going to arrive, and that I’d have to call back Saturday morning after 8AM to schedule an appointment. I flipped.

I explained to her that if the Comcast representative didn’t call me, apologize, and ask me when it was convenient for him to drop off the hardware in question (with a specific time, not the typical 9AM to 2PM cable-company bullshit), then I was going to file a police report for robbery.

I still haven’t gotten a call yet. I’m going to give them til 9AM tomorrow.

Before this whole debacle, I was ready to get a Series 3 TiVo and sign up for Comcast HD service. Now, it will be a cold day in hell before Comcast ever gets another penny from me.

Edit: Part 3 is here.